For people who run a place
When somebody tells a friend where to eat, they don't produce an average. They say go — or don't bother — because they know that friend. That sentence is what fills your tables, and it is the one thing a rating cannot carry. It is the only thing we carry.
Free to claim, free to correct, free to keep. No contract, no widget, nothing to post on Fridays.
We are not a review site. We will never ask your guests for stars, we don't sell your position to anybody, and your Google rating is shown on your page here because it is useful to the person reading it. Keep your Business Profile exactly as it is. This page is about the half of the job a star average was never going to do.
A rating is a verdict on you. A recommendation is a verdict for somebody.
4.6 · 2,140 reviews
An average of strangers who have nothing in common with each other, and nothing in common with whoever is reading it. It is a useful thing — it says you are unlikely to be a disaster. It cannot say whether this particular person will love you.
“Go. It's tiny and they'll talk to you about the wine for an hour.”
One person, to one person, carrying whose taste it is. It has two answers and no number in it. Everything here is built to move that sentence between people who can place each other.
So the only thing a traveller can leave about you is that answer. They mark that they have been, and they get one question: would you go back? — never, worth it once, or any time. There is no score to average, no paragraph for strangers to interpret, and nothing for you to answer in public at midnight.
What that changes for you is the whole game. You stop being a 4.6 competing with a 4.7 and start being right for somebody. A place that is perfect for quiet, food-led travellers and wrong for a stag party wins the first group here and is never shown to the second. You want both halves of that.
Three routes to a traveller, in order of how much weight they carry.
A friend who has been to you and would go back. It needs no prose, and it outweighs every number in the product.
Travellers whose profile genuinely lines up with theirs. The reader sees how close the match is and how many people stand behind it — and under a handful, we claim no match at all.
A city expert's list, or the recommendations a hotel puts on its own guest page. A named person whose taste you can inspect, not an anonymous crowd.
Not better and worse — different machinery, which brings you different customers.
An average of strangers, most of whom are nothing like them and none of whom they can place.
One person's go, or don't bother — a friend's, or somebody whose taste they can compare with their own.
Anyone with an account, whether they came in or not.
Only somebody who marked that they had been there. Then one question: would you go back?
One to five stars, averaged forever. A bad month stays in the number for years.
Three answers — avoid, worth it once, go back any time. Return intent, not a score, and it never renders as a public number on your name.
Becomes a permanent public paragraph you answer in public, and an average that takes a season to recover.
Becomes one private “I wouldn't go back”, weighed against everyone else's. It shifts who sees you, slightly. There is nothing to reply to.
Every other place in town, on one number, for the same query.
Nobody. There is no ranked list of your city here — you are matched to people, not sorted against neighbours.
Whenever they search, with the same answer in February and in August.
On the days they are actually in your city — and the day itself is taken into account, so a terrace pick doesn't land in the rain.
Advertising placements, including other places' ads on your own listing.
Nothing, today. If there is ever a paid tier it will be an offer timed into a slow shift — never a position in a list. You won't be able to buy your way up, and neither will the place next door.
Ana, 34, three days in Málaga with her sister. Small rooms, long lunches, no queues. She is exactly your customer and she has never heard of you.
“Best restaurants Málaga”. Twelve results sorted by a 4.7 with 3,400 reviews behind it, three of them on the same street. Yours has 180 reviews, so it is not on the screen.
She goes where everyone goes, and queues.
Marta went to you in May and said she would go back. Ana knows exactly how Marta eats. That single line does more than two thousand reviews — and it is the strongest signal in our product.
She books it without reading anything else.
No friend has been. Instead: eleven travellers whose profiles genuinely match hers have, and nine said they would go back. She can see that it is eleven people and not two.
You are the second thing she sees, with the reason underneath.
From the place's own page in the app — there is an *Is this your place?* line on it. You say how you are behind the venue.
Not a robot, and not instantly. We verify claims by hand while we are in one city, which usually means a day and sometimes a phone call.
Hours, the pin sitting on the building next door, the phone number, the website, what you actually are, the facilities. Travellers see your version from the moment you save it.
There is no weekly chore here. No posts, no check-ins, and nothing that quietly goes stale because you were busy for a month.
The short version of the deal, so nothing surprises you in month two.
Because you would find this out in month two anyway.
Recommendations between friends, and between travellers whose taste genuinely lines up. That is what the whole product is built around.
Claiming a place and correcting it. Your version is what travellers read, from the moment you save it.
Checking that a place is really yours. A person does it, which is why we are doing one city at a time.
The aggregate of who is interested in you exists in the product. The screen you would read it on does not — today we look it up with you.
Android. There is no public listing, so treat any number we give you about app installs as the iPhone half only.
Depth outside Málaga. Other cities are on the map, but the density all of this depends on is here first.
The ones that come up in every first conversation, answered the way we'd answer them across a counter.
Because nobody recommends a place to a friend by giving it four and a half stars. A number out of five sorts strangers; it cannot tell one person whether they, specifically, should go. We would rather carry the sentence than the average.
No, and you shouldn't want it to. Google is how people who are already looking for you find you. We are for the people who were never going to search your name.
You become less likely to be shown to people who travel like them. It appears nowhere as a number, there is no complaint to answer, and one bad night cannot sit on your name for a year the way one angry review can.
No. Aggregates go to you and to nobody else, and they stay aggregates: nothing at all is shown below fifteen travellers, any group under five folds into “other”, and you never see a person or a name.
Claiming, correcting and keeping your place right is free and stays free. If we ever charge, it will be for sending a timed offer into a shift you told us was slow — and you'll know the redemption count before you pay for the next one.
Tell us about the place and we will walk you through it — the claim, the corrections, and what we can already see about who is saving you. We reply within two working days.
